Frequently Asked Questions

 

How does HellaBella work?
HellaBella is an app that lets you easily book a service at a nearby nail salon with just a couple of taps. All payment and tipping is taken care of in the app, and when you arrive at the salon, you get to skip most of the line because you’ve got an appointment.

Where is HellaBella available?
Right now, HellaBella is available in select areas of New York City. However, we have been adding salons for months and are now starting to put those salons “live” in the app.

Does HellaBella actually pass my tip along to my manicurista?
Yes, we do. Your tip in the app is paid 100% to your nail technician. They know that, and the salon where they work knows that. We are totally committed to having a successful, fair, and transparent relationship with our salons.

What if I need to change an appointment?
In the HellaBella app, you can tap “Bookings” in the bottom navigation and edit any appointment.

What if I need to cancel an appointment?
You can cancel an appointment in the HellaBella app within the “Bookings” tab.

What happens if I miss an appointment?
You can always modify or cancel an appointment in the app, but if you miss an appointment completely, that creates a hardship for our salon partners who have planned to service you. For your first missed appointment, we will work with you on a refund. Beyond that, we simply can’t take that money away from our salons, and will not be able to refund you. In cases of extenuating circumstances we will work with you on a case-by-case basis the absolute best we can.

How much does HellaBella cost? How do you make money?
We charge a small convenience fee to cover the cost of processing so that we can give the nail salons 100% of the cost of services.

What if I need help?
We are always here! Text us at 855-292-3552 or email help@hellabella.com.

Is HellaBella hiring?
Absolutely! We’re hiring for a variety of positions ranging from entry-level / internship to more senior positions in finance and marketing. Please drop us a line at jobs@hellabella.com to learn more or to let us know what your interests are.